Return/Refund Policy

Our 30-Day Return Policy - 4PuP.com

We want you and your furry friend to love your 4PuP.com purchase! If for any reason you're not completely satisfied, we offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.

Eligibility for Returns:

To be eligible for a return, your item must be:

  • In the same condition as you received it.
  • Unworn or unused.
  • With all original tags attached.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

How to Initiate a Return:

Contact us at Support@4PuP.com to start your return. If your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

Please note: Items returned without prior return authorization will not be accepted.

For any return-related questions, please contact us at Support@4PuP.com.

Damages and Issues:

Upon receiving your order, please inspect it carefully. If you notice any defects, damages, or receive the wrong item, please contact us immediately at Support@4PuP.com. We will promptly address the issue and ensure your satisfaction.   

Exceptions / Non-Returnable Items:

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food).
  • Custom or personalized items.
  • Personal care goods.
  • Hazardous materials, flammable liquids, or gases.
  • Sale items.
  • Gift cards.

If you have any questions about the return eligibility of a specific item, please contact us.

Exchanges:

For the fastest exchange process, please return the original item for a refund and place a new order for the desired item once the return is approved.

European Union 14-Day Cooling-Off Period:

For customers in the European Union, you have the right to cancel or return your order within 14 days of receipt, without providing a reason. The item must be in its original condition, unworn, unused, with tags, and in its original packaging, and accompanied by the receipt or proof of purchase.   

Refunds:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional processing time for your bank or credit card company.   

If you haven't received your refund within 15 business days of approval, please contact us at Support@4PuP.com.

Contact Us:

4PuP.com Email: Support@4PuP.com